FREQUENTLY ASKED QUESTIONS

Can I machine wash my HuggyMobile®? 

Yes! Then AIR DRY only. Dries quickly.

Does HuggyMobile® pad or protect my device against damage?

Yes! HuggyMobile® does add cushion against bumps & drops. Plus, you can place your device face down on most surfaces and avoid scratches.

Will HuggyMobile® fit my phone or device with or without a case?

Yes! HuggyMobiles® are designed for Universal Fit. Tightness of fit will vary with each device size and case size. Your HuggyMobile® is made of very strong elastomeric materials (inspired by NASA space suits) that stretch and wrap around (“Hug”) your device securely. As with any device holder, it is advisable to verify the tightness of fit is sufficient for its intended use.

A tight fit is part of what keeps your device secure. It’s necessary to aggressively pull and stretch your HuggyMobile® over and around (wrap) to "Hug" the shape of your device. Like a new pair of shoes, it will fit and perform evermore comfortably with each use. 

Can I get HuggyMobile® in any color, or customize with my own artwork or photos?

Absolutely! Easy as 1-2-3. You are free to express yourself with HuggyMobiles® to suit any style, mood, or team spirit! Select from our library of colors and patterns or provide your own artwork. Plus, you can order straps to match or complement your HuggyMobile® colors/patterns. 

For more information, please Contact Us. Be sure to select ‘Custom Orders and Artwork’ for the subject line.

Upload artwork here, and upon our review we will contact you to discuss next steps.

Please make sure that your image resolution is at least 300dpi (dots per inch) and uses an accepted format:

.jpg, .jpeg, .bmp, .png, .gif, .heic, .tif, .tiff, .pdf, .psd, .ai, .ait, .ppt, .pptx.

How can HuggyMobile® fit any body shape or object size?

We love this question! HuggyMobiles® and accessories are designed for total personalization and convenience. There are models and accessories to suit nearly any use, from tiny wrists to Redwood trees, and anything in between. Be sure to refer to our Sizing Chart.

Is HuggyMobile® more durable than silicone holders – which can tear & fail after getting “nicked”?

Yes, HuggyMobile® is more durable than traditional silicone holders. Why? Because of HuggyMobile’s® unique “sandwich” of materials, which was inspired by elastomeric materials used in NASA space suits. Our team tested dozens of combinations of materials before deciding on a robust 4-layer construction. Each layer reinforces and strengthens the others.

How many ways can I use a HuggyMobile®?

Another of our favorite questions! Wrap it! Strap it! Clip it! Hang it! Dangle it! Spin it! Customers continue to find new and inventive ways to use HuggyMobiles® and accessories. Coming soon is the HuggyMobile® community where you can share and learn new uses.

What is your return and refund policy?

We want you to be happy with HuggyGear® products. For details, see the Return and Refund Policy.

Are discounts available?

Yes! Depending upon quantity ordered. You may also see pop-up windows for discounts and special offers. To inquire about quantity and bulk orders and/or reseller/partnering, please Contact Us. Be sure to select ‘Wholesale / Retail / Commercial’ for the subject line.

Can I get Gift Cards?

Yes, it's a great way to give a "Hug" so the recipient can select their favorite HuggyGear® products. You can get electronic HuggyGear® Gift Cards in denominations of $25, $40, $50, $75, and $100. See Gift Cards.

Does HuggyMobile® help keep my device from overheating, which can happen with enclosed holders or with laptops placed on bedding or plush surfaces?

Yes! The HuggyMobile® open design allows greater airflow due to less material covering device and your body, so devices and people “run cooler”.

The HuggyMobile® MONARCH for Laptops with the Wrap Band (included) propping elevates your device eliminating notorious vent blocks (i.e., bedding, pants, legs, etc.). HuggyMobiles® help keep you running cooler. Cooler systems process faster and use less fan energy too, which extends battery time!

What do the silicone dots on bottom side of HuggyMobile® do?

“HuggyGrip™” silicone dots enhance grip, fit, and performance. They increase the “coefficient of friction” of the HuggyMobile® so it grabs devices, secures to bodies/objects, and stays put on smooth surfaces (anti-slip).

We developed the unique formulation of silicone, its application, and the design pattern specifically for HuggyMobile®. This durable and grippy combination adds comfort, security, cushioning, and style. And they’re just fun to touch!

Will HuggyMobile® slide-down or spin on my body like many single strap holders?

A properly fit HuggyMobile® is designed to stay where you put it. Our “HuggyGrip™” silicone dots help, plus our durable elastic dual-band design allows muscles to flex freely between the bands, so your device can move with your body, not fight against it.

Is HuggyMobile® hypoallergenic?

HuggyMobile® materials were chosen specifically to be inert when in contact with skin, and when a HuggyMobile® is used as designed. Use caution at first, experiences may vary.

What is the best way to put a HuggyMobile® on my device?

It’s important to properly secure your device in a HuggyMobile®. There will be Loading Instructions included in every package. Coming soon are “How To” videos, including properly loading and use of accessories. Check here again for video links.

Get in touch

Have questions about your order, or a general inquiry?